FREQUENTLY ASKED QUESTIONS

ANSWERS TO YOUR COLLISION REPAIR QUESTIONS

Find answers to common questions about estimates, insurance, safety, repairs, and appointments.

Common Questions

How Can We Help?

Estimates & Appointments

01 Do I have to get more than one estimate?
Nope, you sure don't have to have more than one estimate to complete insurance company requirements and begin work on your vehicle.
02 Do I need to schedule an appointment before visiting a Collision Repair Centers location?
To provide you with unmatched convenience and service, it's best to first schedule an appointment to either drop off your vehicle for repair or receive an estimate. Feel free to contact us at (512) 719-4500.

Accidents & Insurance

03 I was just involved in an accident. I've already contacted all the necessary authorities, but what should I do next?
First of all, we're sorry you're in this position. But don't worry, we're here to walk you through the insurance process. And remember, never drive a car that could be dangerous due to visible or hidden damages after a collision. Our Customer Service Center can help you arrange a tow with minimal wait time. You can reach them at 512-719-4500.
04 When my car is in an accident, do I have to take it to a shop that my insurance company recommends?
It is completely your decision to have collision repairs done at your shop of choice. Collision Repair Centers strives for quality in customer service and works with major OEM companies to provide repairs that put your car back to factory specifications and factory condition.
05 What automobile insurance does Collision Repair Centers take?
Collision Repair Centers works with all major insurance companies located in the USA.

Payments & Warranty

06 What forms of payment are accepted?
We accept Cash, Visa, Mastercard, Discover and American Express, personal and business checks.
07 Does CRC offer payment plans?
Unfortunately, no. Before we return your vehicle in pre-accident condition, we require full payment of the insurance deductible or the complete bill if paying out-of-pocket.
08 What if something goes wrong with one of the repairs I had done at Collision Repair Centers a few years from now?
While we're confident this will not happen, we're also available to help if it does. We back up all repair work with a written lifetime warranty. That means whether it's a month, a year or five years down the road, we'll correct the problem free of charge.

Refinishing

09 Does Collision Repair Centers do refinish work without collision damage?
Yes, Collision Repair Centers does scratch and blemish repair to bumpers, body panels, etc. However, we don't do complete paint, color changes, or custom painting. Call us for an appointment or just come by and we will address your refinishing needs.

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