Depending on how you interact with us, we may collect the following categories of information:

Personal Information You Provide — Name; mailing or billing address; email address; telephone number; vehicle information (year, make, model, VIN, license plate, mileage, condition); photographs or videos of vehicles and vehicle damage; insurance company and claim information; repair authorization and service information; payment and transaction information; communications you send to us; and information submitted through website forms, estimate requests, appointment requests, or other communications.

Payment card information may be processed by third-party payment processors. We may not directly store complete payment card information when a third-party payment processor is used.

Information Collected Automatically — When you visit our website, certain information may be collected automatically, including IP address, browser type, device type, operating system, pages visited, referring website, date and time of visits, general geographic information derived from an IP address, and website interaction and usage information. This information may be collected through cookies, analytics services, server logs, pixels, and similar technologies.

Depending on your state of residence and whether applicable privacy laws apply to our business, you may have certain rights regarding your personal information, including the right to:

• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain a portable copy of certain personal information
• Opt out of certain sales or sharing of personal information
• Opt out of targeted advertising
• Limit certain uses or disclosures of sensitive personal information
• Appeal certain decisions regarding a privacy request
• Exercise privacy rights without unlawful discrimination

These rights are subject to applicable law and may not apply in every circumstance.

We may use personal information to: provide collision repair and related automotive services; prepare estimates and repair documentation; schedule appointments; communicate with customers regarding repairs; provide repair status updates; coordinate with insurance companies, adjusters, rental vehicle providers, parts suppliers, towing companies, dealerships, subcontractors, and other parties involved in a repair; process payments and transactions; respond to questions and customer service requests; maintain business and repair records; improve our website, services, and customer experience; prevent fraud and protect the security of our business and website; comply with applicable laws, regulations, court orders, and legal obligations; establish, exercise, or defend legal claims; and send marketing communications where permitted by law.

We may also use information for other purposes disclosed to you when the information is collected.

California residents may have additional rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), if those laws apply to our business. Applicable rights may include the right to request information regarding the categories and specific pieces of personal information collected, request deletion or correction, opt out of certain sales or sharing, limit certain uses of sensitive personal information, and receive equal service and pricing when exercising applicable privacy rights.

We do not discriminate against consumers for exercising rights provided by applicable privacy laws.

We may disclose personal information when reasonably necessary to operate our business and provide our services. Recipients may include insurance companies and insurance adjusters; vehicle owners and authorized representatives; parts suppliers; vehicle manufacturers and dealerships; towing and transportation providers; rental vehicle companies; subcontractors and specialty repair providers; diagnostic, calibration, alignment, mechanical, and programming providers; payment processors; website hosting and technology providers; customer communication providers; accounting and professional service providers; and government agencies or law enforcement when legally required.

We may also disclose information in connection with a merger, acquisition, sale, financing, restructuring, or transfer of some or all of our business or assets.

To submit a privacy request, you may contact us using the information provided in the Contact Us section below. We may need to verify your identity before processing certain requests. Verification information will only be used as reasonably necessary to verify and process the request.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request documentation showing that the agent has authority to act for you. If applicable law provides a right to appeal our decision regarding a privacy request, you may submit an appeal using the same contact information.

We do not sell personal information for money in the ordinary course of our business. Certain state privacy laws may define "sale" or "sharing" more broadly than an exchange of information for money. For example, some advertising or analytics technologies may constitute selling, sharing, or targeted advertising under applicable state law.

Where required by law, consumers may have the right to opt out of these activities.

Our website and services are intended for a general audience and are not directed toward children under the age of 13. We do not knowingly collect personal information online from children under 13 in circumstances covered by the Children's Online Privacy Protection Act ("COPPA"). If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete the information.

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, and measure the effectiveness of advertising. Some cookies may be placed by third-party service providers, including website analytics or advertising providers.

You can generally control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by applicable law, we will provide additional choices regarding cookies and tracking technologies.

If you provide your email address or telephone number, we may use it to communicate with you regarding estimates, appointments, repairs, vehicle status, payments, customer service, or other matters related to your relationship with us. If we send promotional emails, you may unsubscribe using the instructions contained in those communications.

Where required by law, marketing text messages will only be sent with the appropriate consent. Consent to receive marketing communications is not a condition of purchasing our services.

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review the privacy policies of third parties before providing them with personal information.

When you request collision repair services, we may exchange information concerning your vehicle, repairs, estimate, insurance claim, and related documentation with insurers, adjusters, vehicle manufacturers, dealerships, parts suppliers, rental companies, towing providers, and other parties reasonably necessary to process or complete the repair.

This information may include photographs, estimates, invoices, vehicle identification information, diagnostic information, repair procedures, calibration information, and communications concerning the repair or insurance claim.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of personal information.

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain repair and business records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests. Retention periods may vary depending on the type of information and applicable legal requirements.

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Collision Repair Centers
11000 North Lamar Blvd
Austin, Texas 78753
(512) 719-4500
Crc1@crcrepair.com

Privacy Requests: Crc1@crcrepair.com

Collision Repair Centers may send SMS/text messages related to our collision repair and automotive services. Messages may include:

• Appointment confirmations and reminders
• Repair status updates
• Estimate notifications
• Repair authorization requests
• Parts and repair updates
• Vehicle completion and pickup notifications
• Insurance claim or repair-related communications
• Payment or invoice notifications
• Customer service communications
• Responses to customer inquiries
• Other information related to your vehicle or services you requested

Promotional or marketing messages will only be sent when permitted by applicable law and when any required consent has been obtained.

SMS services may not be available through all wireless carriers or in all locations. Wireless carriers are not responsible for delayed or undelivered messages. Message delivery is subject to the availability and operation of wireless networks and telecommunications services outside of our control.

By providing your mobile telephone number and opting in to receive SMS communications, you authorize Collision Repair Centers to send text messages to the mobile number you provided. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

You represent that you are the subscriber or customary user of the mobile number provided or that you otherwise have authorization to consent to receive messages at that number.

We respect your privacy. Information collected through our SMS program will be handled in accordance with our Privacy Policy. We may use your mobile number and related information to provide requested communications, operate our SMS program, provide customer service, maintain business records, and comply with applicable laws.

Mobile information obtained for SMS communications will not be sold or shared with third parties for their own marketing or promotional purposes. We may disclose information to service providers that assist us in delivering SMS communications or operating our business, provided that such information is used only as reasonably necessary to provide those services.

For additional information regarding how we collect, use, and protect personal information, please review our Privacy Policy.

Message frequency will vary depending on your interactions with Collision Repair Centers, the status of your vehicle repair, appointments, estimates, and other services. You may receive multiple messages during the course of a repair or service.

If you change or discontinue the mobile telephone number you provided to us, you should notify Collision Repair Centers as soon as reasonably possible. This helps prevent messages concerning your vehicle or services from being delivered to a person who later receives your previous telephone number.

Message and data rates may apply. Your wireless carrier's standard messaging and data rates may apply to messages sent or received in connection with our SMS program. Collision Repair Centers is not responsible for charges imposed by your wireless carrier.

Collision Repair Centers does not guarantee that SMS messages will be delivered or received within any specific timeframe. Message delivery may be affected by your wireless carrier, network availability, device settings, service interruptions, or other circumstances outside of our control. Do not rely solely on SMS communications for urgent or emergency matters.

You may opt out of receiving SMS messages at any time by replying STOP. After submitting a STOP request, you may receive a confirmation message indicating that you have been unsubscribed.

After opting out, you will no longer receive SMS messages from the applicable messaging program unless you later provide consent to receive messages again. You may also contact us directly to request removal from SMS communications.

We may update these SMS Terms periodically to reflect changes in our services, messaging practices, technology, or applicable laws. When changes are made, the "Last Updated" date at the top of these SMS Terms will be updated. Your continued participation in our SMS program after an update may be subject to the revised terms as permitted by applicable law.

For assistance regarding SMS communications, reply HELP. You may also contact Collision Repair Centers using the contact information provided below.

For questions about these SMS Terms or our text messaging program, please contact:

Collision Repair Centers
11000 North Lamar Blvd
Austin, Texas 78753
(512) 719-4500
Crc1@crcrepair.com